Refund Policy
Our policy for premium memberships, subscriptions, and paid platform services.
Premium Memberships
Premium seller subscriptions are billed according to the plan selected at checkout. If you experience a billing error or duplicate charge, contact support within 7 days for review.
Eligible Refunds
- Duplicate payments or technical billing failures verified by our team
- Service not activated due to a platform-side issue within 48 hours of payment
- Annual plans cancelled within 7 days if no premium features were substantially used
Non-Refundable Items
- Advertising spend already delivered or scheduled
- Partial use of monthly subscription periods after activation
- Third-party payment gateway or bank charges
How to Request a Refund
Email deepak@sihauli.com with your registered account email, payment reference, and reason for the request. Approved refunds are processed within 7–10 business days to the original payment method.