Shipping & Delivery Policy
How shipping, delivery timelines, and logistics work for B2B orders on FreshEnquiry.
Delivery Timelines
Delivery schedules are agreed between buyer and seller at the time of quotation or order confirmation. Lead times vary by product type, quantity, and destination.
Shipping Responsibility
- Unless otherwise stated, shipping terms follow the Incoterm or commercial terms in the quote.
- Sellers are responsible for accurate dispatch details and packaging suitable for transit.
- Buyers should provide complete delivery addresses and customs information where required.
Tracking & Updates
Sellers should share shipment tracking or dispatch proof when available. Buyers can follow up through order messages or support if delivery is delayed beyond the agreed timeline.
