Returns & Cancellations Policy
Guidelines for cancelling orders and requesting returns on the FreshEnquiry marketplace.
Order Cancellations
- Buyers may cancel an order before it is confirmed or shipped, subject to seller approval.
- Sellers must honour cancellation requests that meet the agreed terms in the quotation or order.
- Platform fees already processed may be non-refundable once services are activated.
Returns
Return eligibility depends on product category, delivery status, and the commercial terms agreed between buyer and seller. Damaged or incorrect shipments should be reported promptly with supporting documentation.
Disputes
For unresolved return or cancellation disputes, contact FreshEnquiry support with your order or enquiry reference. Our team may mediate between parties where appropriate.